We are honored to have been chosen as a company that provides the BEST PLUMBING SERVICE in Tyler for 2009 in the Jan/Feb 2010 edition of BSCENE Magazine. Thank you East Texas for your patronage. Our company has worked hard for three generations to provide superior quality, service and value to our many faithful clients. We never forget who is responsible for our success; you the customer and our great associates who work hard to earn your trust and provide you with the best quality service in the industry. Thank you Tyler for your vote of confidence!
"I would like to take the opportunity to commend you on your choice of employees. Recently, one of your foremen, Danny Gomez, was here doing maintenance on the sprinkler heads in our building. Not only was Danny courteous and professional, he took great care to maintain his work area. Generally when dealing with service companies the individuals representing them are not professional and lack the integrity to be a true representation of the business…I don’t think customers accentuate on things a business is doing right so I just wanted to profess my gratitude to you for hiring valued employees like Danny."
"This week I had Jonathon and Troey in my home for the repair of some faulty faucet work…They were kind and professional and also worked around my scheduling problems I was having that morning. I appreciated their flexibility with regard to timing very much and their diligence to quality work and excellence. I’ve had Rudd come out a few times and each time have been very impressed with your employees. Thank you again for your dedication to service, it shows through your employees!"
From a phone call to our CSR…
"Rudd has the best techs that she has ever dealt with. She said it is clear that they have the training and are truly interested in the satisfaction of their customers…She thought of the techs that had been there and thought she would phone in and let the management know how very musch she appreciated the lengths that the Rudd techs go to secure them as customers and maintain that status of excellent customer service."
"This past Friday...and Tuesday...we had two of your plumbers at our home to reroute our entire hot water system... they were true gentlemen.
"Thank you for living up to your reputation and the referral we received to use Rudd Plumbing. We were extremely pleased with the work ethics of these men and how well they conducted themselves while in our home. We have had many contractors in our home over the years, especially plumbers to work on our broken pipes, but have never had a finer crew. Granted, we had a difficult house to work in since it has a very low pitch roof and the plumbing was older, but this didn't stop these men from working with it without any complaints or hesitations.
"One was delegated to do the crawling in the attic (which has minimal crawl space) but he went back and forth too many times to count, but he did it well and the two men worked very well together...I really wanted you to know that we were 100% pleased with these men and how well they presented themselves and how well they did the job and maintained an orderly work area. We have not hesitated to refer Rudd Plumbing to others and will continue to do so. Thank you for having a reputable company here in Tyler that you can truly be proud of your staff."
—Joni & Tony F.
"We are sometimes very quick to write to complain about poor service but seldom acknowledge that which is excellant. Last year I needed your service for a minor repair which was handled quickly and professionally. A couple of weeks ago I needed the same repair ... I knew the repair was not under the warranty and hoped the repair would not cost as much as it did last time. Your repair technicians Jonathon & Chris showed up to do the work on schedule and made the repair quickly, cleanly and professionally. My expectations were not only met but were exceeded. As a retired...sales rep in Tyler for 23 years I know that level of service is hard to achieve and doesn't come without extensive training and a commitment to customer satisfaction from the top down. Thanks for a job well done and you have earned a customer for life with your fair pricing and willingness to provide
that little extra to assure customer satisfaction. Thanks again."